Privacy Policy

Effective date: 10 January 2026

This Privacy Policy explains how AREM TRADE (“we”, “us”, “Groceritta”) processes personal data of users (“you”, “Customers”) of the Groceritta platform.

Groceritta is owned and operated by:

AREM TRADE

ul. Górczewska 224 / U3

01-460 Warszawa, Poland

NIP: 5242972293

Email: info@groceritta.com

Phone: +48 518 350 753

We process personal data in accordance with:

• GDPR (Regulation (EU) 2016/679)

• Polish Data Protection Act

• Polish Consumer Rights Act

• Polish Electronic Services Act (UŚUDE)

• Marketplace legal obligations

1. Data Controller

The controller of your personal data is:

AREM TRADE

ul. Górczewska 224 / U3

01-460 Warszawa, Poland

Email: info@groceritta.com

For Products sold directly by Sellers on the platform, the respective Sellers act as independent controllers for data related to order fulfillment (delivery, complaints, invoices).

Groceritta remains the controller for platform operations and payment processing.

2. Categories of Data We Process

2.1 Account & Identification Data

• first and last name

• phone number

• email address

• delivery address

• billing address

• optional: company name, NIP (for B2B orders)

2.2 Order & Transaction Data

• ordered products

• order ID

• payment details (tokenized — we never store full card numbers)

• delivery preferences

• applied discounts

2.3 Communication Data

• emails sent to customer service

• chat messages

• complaint forms

• call logs (if applicable)

2.4 Technical & Tracking Data

• IP address

• device and browser type

• cookie identifiers

• session data

• login timestamps

• analytics data

2.5 Marketing Data

• marketing preferences

• interaction with newsletters

• browsing history (if consented)

2.6 We do not process

• sensitive data

• biometric data

• health-related data (except allergen notes voluntarily given)

3. Legal Basis for Processing

3.1 Contract Performance (Art. 6(1)(b) GDPR)

• create accounts

• process orders

• deliver products

• handle complaints

• process refunds

• communicate regarding your order

3.2 Legal Obligation (Art. 6(1)(c) GDPR)

• tax regulations

• accounting rules

• consumer protection laws

• marketplace reporting obligations

3.3 Legitimate Interest (Art. 6(1)(f) GDPR)

• fraud prevention

• platform security

• analytics and service improvement

• internal reporting

3.4 Consent (Art. 6(1)(a) GDPR)

• newsletters and marketing communication

• cookies requiring consent

• personalized offers (optional)

You may withdraw consent at any time without affecting previous processing.

4. Why We Use Your Data (Processing Purposes)

4.1 To Provide Marketplace Services

• Order processing for multiple Sellers

• Verification of minimum order thresholds

• Per-store delivery calculations

• Sending order confirmations

• Customer account management

4.2 To Facilitate Delivery

We share necessary data with:

• delivery companies

• couriers

• fulfillment partners

This includes name, address, phone number.

4.3 To Process Payments

We transfer data to:

• online payment operators (e.g., PayU, Stripe, Przelewy24)

• bank partners

We never store credit card numbers.

4.4 To Handle Complaints & Returns

For:

• warranty processing

• refunds

• communication with Sellers

• operational support

4.5 To Ensure Platform Security

For:

• fraud detection

• abuse prevention

• account monitoring

• blocking suspicious activity

4.6 Marketing (Optional)

If you give consent:

• newsletters

• product recommendations

• promotions

• remarketing campaigns

5. Sharing Data with Sellers

Because Groceritta is a marketplace, your data is shared with each Seller from whom you purchase items.

The Seller receives:

• your name

• phone number

• delivery address

• ordered products

• order number

• payment status

Sellers process your data only to fulfill the order and provide post-sale support.

They may not use your data for marketing unless you give explicit consent.

6. Data Recipients

6.1 Marketplace Sellers

For order fulfillment.

6.2 Delivery Partners

e.g., DHL, DPD, InPost, local couriers.

6.3 Payment Providers

e.g., PayU, Stripe, Przelewy24.

6.4 IT & Infrastructure Partners

• hosting providers

• cloud platforms

• analytics tools

• security systems

6.5 Legal & Administrative Authorities

Only if required by law.

We never sell your data to third parties.

7. International Data Transfers

Your data is stored within the European Economic Area (EEA).

If data is transferred outside the EEA (e.g., cloud providers), this occurs only with:

• GDPR-compliant safeguards

• Standard Contractual Clauses (SCCs)

8. Data Retention Period

We store data only as long as necessary:

Order data – 6 years (tax law requirement)

Account data – Until account deletion

Complaint data – 2 years

Marketing data – Until consent withdrawal

Cookie data – According to cookie type

9. Your Rights under GDPR

You have the right to:

• access your data

• correct your data

• delete your data

• restrict processing

• transfer your data

• object to processing

• withdraw consent

• lodge a complaint with UODO (Polish Data Protection Authority)

Contact: info@groceritta.com

10. Cookies & Tracking Technologies

Groceritta uses:

• essential cookies (required for checkout)

• analytical cookies (Google Analytics or similar)

• marketing cookies (optional — require consent)

• functional cookies (language, session IDs)

Our Cookie Policy provides full details.

11. Automated Decision-Making

We do not use automated decision-making that produces legal effects.

Basic automation occurs for:

• detecting fraud

• applying promotions

• verifying order minimums

• delivering personalized recommendations (if consented)

12. Data Security

We apply industry-standard security measures:

• encryption (HTTPS, TLS)

• secure login systems

• pseudonymization

• firewalls and intrusion protection

• limited access rights

• monitoring and backups

13. Data Security

Groceritta is not intended for children under 16.

We do not knowingly collect their data.

14. Data Security

We may update this Policy from time to time.

Changes take effect upon publication.

15. Contact

For all privacy-related inquiries:

Email: info@groceritta.com

Address: AREM TRADE, ul. Górczewska 224 / U3, 01-460 Warszawa, Poland

Phone: +48 518 350 753

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